1. Can we keep using our current Microsoft software without upgrading?
- Yes. If your current Microsoft environment is stable and meets your operational needs, upgrading solely to satisfy a vendor support lifecycle is not justified. Zaco extends support for your existing software, improving ROI without a forced migration.
2. Can we choose support for only specific Microsoft products or systems?
- Yes. Support can be scoped to the specific Microsoft products or systems your organisation needs covered. You are not required to take a blanket contract across your entire Microsoft estate.
3. What happens if Microsoft discontinues support for a product?
- When Microsoft discontinues support, the software continues to work but stops receiving security patches, non-security updates, and technical assistance. For most organisations, this creates pressure to upgrade immediately, often at significant cost and disruption, regardless of whether the existing system is meeting business needs.
This is where a third party support provider like Zaco comes in. We continue supporting your Microsoft environment beyond the vendor end-of-life date, maintaining performance, and stability on your terms. You upgrade when your business is ready, not because a vendor deadline forces it.
4. How much will a UK organisation save by switching to Zaco Microsoft third party support?
- UK organisations can save up to 30 to 50% on annual Microsoft IT support costs, depending on their environment, with Zaco's fixed-rate model that does not increase as your Microsoft footprint grows.
5. Does switching to third party support affect our Microsoft licences?
- No. Microsoft licence agreements remain unchanged. Third party support replaces only the support and maintenance contract, not the underlying software entitlements.
6. Which Microsoft products does Zaco support in the UK?
- Zaco provides third party support across SQL Server (all editions from 2008 onwards), Windows Server including versions approaching end-of-life such as Windows Server 2012 R2, Microsoft Azure, Dynamics 365, and Dynamics AX environments.
7. How do we migrate from Microsoft Unified Support to your services?
- The transition is straightforward. Reach out to us at
info@zacocomputer.com and we will walk you through the process, provide a cost comparison against your current Unified Support contract, and outline the SLA options available. Once your contract is in place, we onboard your environment, assign a dedicated engineer, and take over support with no gap in coverage.
8. Do you provide proactive guidance for future upgrades or migrations?
- Yes. Beyond resolving issues, our expert team advises on upgrade timelines, migration planning, and infrastructure decisions, so you can move when it makes business sense, not when a vendor deadline forces it.
