Major Increase in VMware License Spend
Broadcom ended perpetual license renewals and restructured VMware software into mandatory VVF or VCF bundles. Organisations report VMware license cost increases of more than 2× their prior annual spend.
Forced Product Bundling
VMware technical support under Broadcom now requires purchasing VMware vSphere Foundation (VVF) or VMware Cloud Foundation (VCF), a bundled stack that includes VMware products many organisations do not need and did not budget for.
Perpetual Licences Left Without Coverage
Broadcom no longer offers support renewals for perpetual VMware licences. Organisations that paid for and rely on VMware vSphere environments are now left without OEM-backed VMware technical support.
Internal Skills Shortage
Managing VMware ESXi hosts, vCenter, DRS, Distributed Switch and HA configurations in-house requires deep expertise. Building and retaining that capability internally is costly, particularly when the environment is already stable and meeting operational needs.
What Third-Party VMware Support Actually Costs
A side-by-side view of how Broadcom's subscription model compares with independent VMware managed services for organisations retaining perpetual licences.
Indicative annual support cost: same environment, different model
* Up to 50% savings are indicative, based on comparable engagements, and depend on environment size, VMware licence cost spends, and configuration. Contact us for an environment-specific assessment.
Third-Party Support vs. OEM Subscription
A clear comparison of what changes when organisations move from Broadcom to Zaco’s Third-Party Support
| Criterion | Broadcom OEM | Third-Party Support |
|---|---|---|
| VMware support for perpetual licences | Discontinued ❌ | Fully supported ✅ |
| Bundled product requirement | VVF / VCF bundle mandatory | Support only what you use |
| VMware licence cost / annual spend | More than 2× increase reported | Up to 50% savings* |
| Legacy VMware vSphere / ESXi coverage | Limited at EOL ⚠️ | Full coverage including older releases |
| SLA flexibility | Standard tiers only | Customisable per system criticality |
| 24×7 access to engineers | Tier-dependent ⚠️ | 24×7×365 service desk |
| Migration advisory | Vendor-led only | Objective, environment-led guidance |
| Engagement model | Annual subscription only | Annual or on-call, your choice |
VMware Managed Services and Support
Two core service areas designed to protect your existing VMware software investment.
🔧 Software Break/Fix Support
Incident diagnosis and resolution for VMware ESXi and vCenter environments. Delivered by engineers with hands-on platform expertise. Response and resolution governed by agreed SLAs, available around the clock for business-critical systems.
📋 Technology Advisory Services
Not every organisation needs to migrate immediately. We assess your VMware vSphere stack and provide objective guidance on whether to retain, optimise, or transition, without any vendor preference influencing the recommendation.
VMware Software and Technologies We Support
Our VMware support covers the core virtualisation stack, from hypervisor to virtual desktop infrastructure, for organisations that want to retain and extend their existing environment.
VMware vSphere (VMware ESXi & vCenter)
- Hypervisor installation and initial configuration of VMware ESXi hosts
- Virtual Machine (VM) creation and lifecycle management
- vMotion and Storage vMotion for live workload migration
- Distributed Resource Scheduler (DRS) configuration and tuning
- High Availability (HA) and Fault Tolerance (FT) setup and validation
- Capacity planning
VMware Horizon & Workstation
- VMware Horizon: Virtual desktop and application delivery, session management, and connectivity troubleshooting for organisations running virtual desktop infrastructure.
- VMware Workstation: Desktop virtualisation support for development, testing, and isolated environment use cases
Support includes the following:
- Break/fix incident resolution within agreed SLA windows
- Configuration review and ongoing proactive health checks
- Third-party support for older vSphere releases Broadcom no longer covers
When Migration Makes Sense, We Guide You Through It
Third-party support for VMware is not always permanent. For organisations that decide to transition, we provide structured migration planning and execution across the most common paths - at a pace the organisation controls.
Migrate from VMware to Hyper-V
For organisations looking to consolidate on Microsoft's native hypervisor, we manage the full migration from VMware to Hyper-V process — workload assessment, parallel environment setup, and live cutover planning.
Migrate from VMware to Proxmox
Where open-source virtualisation is a priority, we support the process to migrate from VMware to Proxmox, including staging, validation, and a structured post-migration handover.
On-Premises to Cloud
Where cloud migration aligns with business objectives, we advise on and assist with workload transitions to Azure managed services, at a scope and timeline that suits the organisation, not a vendor deadline.
Why Choose Zaco Computer as a VMware Support Partner?
As an experienced managed IT service provider supporting organisations in India, the UK, the UAE, and worldwide, we help with the following:
Keep Existing Licences & Save Up to 50%
Retain your perpetual VMware licences. Avoid paying for bundled products you don't need. Qualifying organisations save up to 50%* compared to current OEM VMware licence cost spend.
De-Risk Operations
Proactive vulnerability management and structured incident response reduce operational risk, even for platforms past Broadcom's official support window.
Flexible Engagement & SLAs
Annual contracts or on-call engagements. SLAs calibrated to the criticality of each system. Define what adequate VMware support looks like for your environment; we commit to it in writing.
24×7×365 Support Access
Our service desk is available around the clock, every day. Organisations in India have access to a dedicated toll-free number for direct connection to our managed IT services support team. International clients have equivalent support channels.
Achieve Operational Efficiency
Outsourcing VMware managed services frees internal teams to focus on core business outcomes rather than reactive infrastructure management. The cost reduction improves the ROI of IT investment.
Licence Supply & Support
We supply new and renewal VMware product licences in addition to providing managed IT services. One accountable point of contact for both licensing and support.
Frequently Asked Questions about Third-Party VMware Support Services
Ready to Reduce Your VMware Support Costs?
Our engineers will assess your current VMware environment, identify savings opportunities, and recommend a tailored VMware support model, with no obligation.
Contact our team today at info@zacocomputer.com or call +91 98111 83994. We support organisations across India, the UK, the UAE, and globally, helping you optimise costs while maintaining performance and reliability.